British Airways flight chaos ‘could have been avoided’

If Failure Mode Effects Analysis procedures had been in place and executed correctly then tens of thousands of airline’s passengers would not have been stranded, say experts The IT meltdown at British Airways last week that led to cancelation of hundreds and flights and left tens of thousands of

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10 reasons why employees don’t follow organizational processes

Processes are an integral part of all enterprises. If processes are not instituted, modelled or followed properly then the results in myriad types of issues impacting all stakeholders of an organization.With an objective to ensure consistent product or service quality, organizations spend a lot of

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Process – the front end of digital transformation

The process excellence community may view digital transformation as a threat – shifting the improvement focus onto technology – but it represents a tremendous opportunityDigital transformation is overhauling the world of work. The automation of manual tasks in service industries offers the prospect

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Rethink How You Train Your IT Staff: Why the WannaCry Attack Is a Wakeup Call for the Entire C-Suite

“A superior owes it to his organization to make the strength of every one of his subordinates as productive as it can be. But even more does he owe it to the human beings over whom he exercises authority to help them get the most out of whatever strengths they may have. The organization must serve

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Picking People: Systematically Matching Strengths with Opportunities

No one can guarantee the performance of a manager or executive appointed to a new position.Indeed, if the reports and surveys we are constantly bombarded with are correct, we can safely say most executives make poor promotion and staffing decisions.By all accounts, about one-third turn out to be

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The Future of Insurance is Insurtech

Every insurance sector player ought to ask: How should the value chain be reshaped by using the new technologies at hand?The insurance sector has entered a phase of profound transformation. Numerous insurtech startups—around 1,000, according to Venture Scanner map—have popped up to challenge the

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What Problem does Business Process Management Solve?

“What problem does Business Process Management (BPM) solve?” This may seem like an odd question to ask here, however as it is a question that senior management always want answering (even if they don’t actually ask it), it is important to have a really good answer at the ready.On so many occasions

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5 Not-So-Obvious Strategies For Better Problem Solving

Problem solving is an integral part of all business organizations. Companies spend a lot of money in building capability in this domain. Most put in place elements that help to build and sustain it—capability development, top management support, coaching, a structured approach, communication,

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