The rise of AI and RPA and its implications on employment

Evidenced by soaring Google searches, interest in robotic process automation (RPA) and artificial intelligence (AI) has surged immensely in recent years. This shift is not without its controversies, especially its impact on employment levels.(Robotic Process Automation Google Trend, 2017) Rising

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The rise of AI and RPA and its implications on employment

Evidenced by soaring Google searches, interest in robotic process automation (RPA) and artificial intelligence (AI) has surged immensely in recent years. This shift is not without its controversies, especially its impact on employment levels.(Robotic Process Automation Google Trend, 2017) Rising

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You found the root cause now what do you do?

When an improvement team finds the root cause or causes of their process improvement problem they usually start to develop solutions using a Solution and Effect Diagram.[1] The Solution and Effect Diagram produces a number of potential useful solutions that the improvement team must sort through

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Achieving ISO 9001:2015 with Business Process Management (BPM)

Achieving ISO 9001:2015 is proving to be a real challenge for many organisations and the deadline for transition is September 2018 – which will be here before we know it. With that in mind, in this article I cover an overview of ISO 9001:2015, signpost Expert Guide to Achieving ISO 9001:2015 and

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A primer on changing perceptions regarding operational excellence

In my view, one of the most powerful resources that PEX publishes is their periodic “State of the Industry” reports. These reports provide significant insight into the current perception of the role that Operational Excellence (OpEx) functions and teams should play in the organization and the value

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How to spot (and fix) a weak process culture

Why is it that some organizations successfully do more with less? Why can some teams improve their productivity over time, and outstrip the competition, while similar organizations in the same industry struggle? Ivan Seselj, CEO and founder of Promapp, suggests the differentiator for success may be

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British Airways flight chaos ‘could have been avoided’

If Failure Mode Effects Analysis procedures had been in place and executed correctly then tens of thousands of airline’s passengers would not have been stranded, say experts The IT meltdown at British Airways last week that led to cancelation of hundreds and flights and left tens of thousands of

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10 reasons why employees don’t follow organizational processes

Processes are an integral part of all enterprises. If processes are not instituted, modelled or followed properly then the results in myriad types of issues impacting all stakeholders of an organization.With an objective to ensure consistent product or service quality, organizations spend a lot of

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Process – the front end of digital transformation

The process excellence community may view digital transformation as a threat – shifting the improvement focus onto technology – but it represents a tremendous opportunityDigital transformation is overhauling the world of work. The automation of manual tasks in service industries offers the prospect

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Rethink How You Train Your IT Staff: Why the WannaCry Attack Is a Wakeup Call for the Entire C-Suite

“A superior owes it to his organization to make the strength of every one of his subordinates as productive as it can be. But even more does he owe it to the human beings over whom he exercises authority to help them get the most out of whatever strengths they may have. The organization must serve

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