Podcast interview with Jean Francois Gagne on how AI is redefining processes

Jean Francois Gagne shares what artificial intelligence (AI) is doing for Fortune 500 companies, start-ups and everyone in between. He says that no matter the size of the team, you need to involve multiple groups in the process of understanding what AI can do for you in continuous improvement. 

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The four domains of business architecture

In June 2017, the Business Architecture Guild released it 6.0 edition of its business architecture framework, A Guide to the Business Architecture Body of Knowledge® known in short as the BIZBOK® guide. This edition builds on the previous editions and adds more depth and expansion to the contents.

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Process variations: the dirty little secret of process management

With globalization, rapid technological innovations and more educated, empowered consumers, the challenges of operating and growing a business are becoming increasingly complex. Even relatively small companies now often sell in to different countries, operate in multiple regulatory environments and

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Why BPM projects fail so often

I have been responsible for a great many business process management (BPM) project turn-around efforts. Companies can get into projects that they are simply not prepared for and need help turning them around. The fact is that we all bite off more than we can chew at times. That has given me a

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The six silver linings from making an error

Errors are not generally viewed in a positive light. From childhood, we are taught to aim for perfection and avoid mistakes – schools can make a point of punishing errors; when we are older bosses can threaten to fire employees if they make an inadvertent mistake.The resultant aversion to errors

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The six silver linings from making an error

Errors are not generally viewed in a positive light. From childhood, we are taught to aim for perfection and avoid mistakes – schools can make a point of punishing errors; when we are older bosses can threaten to fire employees if they make an inadvertent mistake.The resultant aversion to errors

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Bridging business architecture and operational excellence

Over the course of my career, I have repeatedly observed silos within organizations that can be disruptive and cause undue angst.  Two internal departments that cannot work together often cause the organization to suffer by impeding progress.  Each team will dig in its heels and cry foul on the

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The Performance TALK – Having a productive conversation about performance

We have all heard about the importance of going to where work is done in the organization (“go to the gemba”) in order to better understand the opportunities for improvement. There are many guidelines available to help people do this in a way that is respectful and focused on mutual learning.

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